Unable to assign multiple selected tickets across departments

MOF

After an update we are no longer able to assign multiple selected tickets if the tickets are related to a department outside of the primary department for the agent.

Other departments are added to the agents as extended access with "All Access" Roles setup. The agents can do anything, apart from assigning multiple tickets from the overview page.

The All Access role is correctly setup with ticks at all options for access.

Any ideas what could have caused this to not work ?

KevinTheJedi

MOF

It's possible they are trying to assign a ticket they don't have department access to. If you don't have department access to a department then you will not be able to assign tickets in those departments.

Cheers.

MOF

KevinTheJedi

There are only 3 departments setup and all agents have extended access to both the departments outside of the primary department, with all privileges enabled in the role setup.

KevinTheJedi

MOF

We found that this is a bug. We will have a pull soon.

Cheers.

Glennbullion

Just ran into this issue myself. Assuming this affects 1.17 as well?

KevinTheJedi

Glennbullion

Yes, but the patch is here:

https://github.com/osTicket/osTicket/pull/6316

Cheers.