Mime Problem

Tony2874

Hello,
I have just installed osticket, it is working well but i have a problem when i have created a ticket.
I have received an email like this :
This is a message in Mime Format. If you see this, your mail reader does not support this format.

--=_4f910f4bddc2fc3d000093391f7eb719
Content-Type: text/plain; charset=utf-8
Content-Transfer-Encoding: base64
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--=_4f910f4bddc2fc3d000093391f7eb719
Content-Type: text/html; charset=utf-8
Content-Transfer-Encoding: base64

I don't understand where the problem is.
Thank you for your help
Tony

Tony2874

I have found the problem. I have created an smtp and i select it to send the email.

khairun

Tony2874 can you share how u done it?

corentin

Yes same problem after update to 1.17. Only solution found was to use smtp also.
to activate stp need to go in the email settings in osticket and there is a tab for smtp.