Hi,
osticket runs stable up to yesterday. When i opnen a ticket in the agend or user section i get an 500 error.
The ticket will be opened, but when i klick on it, i can see only the upper section.
Ok, then i rolled the system back, 1 day, 2 weeks, i did a complete maschine restore - no way. Any idea? I set the log level to debug and couldn't find any entries about newly created tickets.
You’ll need to check your logs (general server logs, webserver error logs, PHP error logs, MySQL/MariaDB error logs, osTicket System Logs, Browser Console logs, etc.) for any related errors.
Cheers.
No entries in the mariadb error log, webserver etc.
Interesting is, that i have in the detail filed informations from the last ticket i opened.
sorry, got it, was an error with the time
[Wed Oct 05 12:49:57.184591 2022] [php7:warn] [pid 544] [client 192.168.1.142:49854] PHP Warning: DateTime::modify(): Failed to parse time string (October 2096 Second Montag) at position 23 (t): The timezone could not be found in the database in /var/www/html/osticket/upload/include/class.schedule.php on line 837, referer: http://192.168.1.10/scp/tickets.php
There are old threads on a workaround for this issue. Please search and apply the needed changes suggested in the older threads.
Cheers.
