LDAP v1.17

jw9000

We eventually plan to switch over to OAUTH2 in the future, but regular users can not sign in using LDAP on v1.17. The standard user receives the message Access Denied when logging in through LDAP account. There is no issue with the Agent logging in via LDAP.

We noticed this after the upgrade. to v1.17. Anyone else?

jw9000

Also, we noticed that with the agent not being able to login via LDAP on v 1.17 when they use their email address. The agent can login with only their username when using LDAP.

pcjkollmorgen

Yes, you likely need to apply the fix from here: https://forum.osticket.com/d/101553-ldap-not-enter-whit-user/15

This is to update the backend field to reference the correct LDAP plugin instance.

ChrisTG742

I had the same problems after upgrading from 1.16 to 1.17.
In the end I found a work-around that at least worked for me:
https://github.com/osTicket/osTicket/issues/6294#issuecomment-1268291571