Updated changes on ticket have extra information

leonlongoria

Above is my installation information. I was able to install v1.17 no issues really except for this below.

From a user editing a ticket the information that shows edited is below:

For some reason the Issue Summary and at other times the priority label show up when they aren't a part of the form, or rather, they are not enabled.

However, when updating from a staff member we have no issues.

I was thinking something on the ticketing side with the client is adding extra fields from the ticket.

Any guidance would be appreciated,

thank you

KevinTheJedi

leonlongoria

Probably a bug. We’ll try to replicate it.

Cheers.

leonlongoria

In the class.dynamic_forms.php I traced the issue to the getChanges() function. I added code from another version to test and it seemed to fix the issue.

This is what it is in version 1.17
function getChanges() {
$fields = array();
foreach ($this->getAnswers() as $a) {
$field = $a->getField();
if (!$field->hasData() || $field->isPresentationOnly())
continue;
$changes = $field->getChanges();
if (!$changes)
continue;
$fields[$field->get('id')] = $changes;
}
return $fields;
}

This is from v1.10 I believe (this is the one that worked without the issue I was having)
function getChanges() {
$fields = array();
foreach ($this->getAnswers() as $a) {
$field = $a->getField();
if (!$field->hasData() || $field->isPresentationOnly())
continue;
$after = $field->to_database($field->getClean());
$before = $field->to_database($a->getValue());
if ($before == $after)
continue;
$fields[$field->get('id')] = array($before, $after);
}
return $fields;
}