OSticket v1.17rc4
Apache 2.4.37
MySQL 8.0.26
PHP 8.0.23

Attachments are failing in the open.php page, both drop in and select methods. They work in the logged-in view of the system (/scp, etc.)/ Here is what the error looks like. The file here was 49K and I still have the default upload limit of 2MB, to the database.

What have I missed?

Thanks,
Elizabeth

    ealtman

    Look at the response from the actual AJAX request. You should see the full error there.

    Cheers.

    This is all I can find. It is a file upload error.

    Thanks,
    Elizabeth

      ealtman

      No I mean click network tab, make the request, click the request, and click the Response tab.

      Cheers.

      Ok I couldn't find that tab in Chrome so I went to Firefox. The message is "File is too large." However, the file is 59K is size. The OSticket setting is the default 2MB. In php.ini post_max_size is 8MB and upload_max_filesize is 2MB. And we are not having trouble if we are trying to attach to a form in the /scp path.

        14 days later

        Just checking in on this issue. Have you been able to replicate? Should I try using the FS plugin instead?
        Elizabeth

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