OSTicket 1.17 with Basic Authentication: Page 2

OSTicket 1.17 with Basic Authentication

jens_E

I wanted to make a request to laminas-mail directly, but I saw, the latest version of laminas-mail solves this error.
laminas-mail 2.18.0 connect to mail servers with stream_socket_client(), not using fsockopen(). So there is a solution to disable certificate validation.
KevinTheJedi
I made a pull request to update laminas-mail to 2.18.0 and disabled the validation. Please see at:
https://github.com/osTicket/osTicket/pull/6312
There is already a pull request to update laminas-mail, but I removed all development dependencies.
So laminas-mail includes less than 500 files by using 3,5 MB...
laminas-mail should not have more files as osTicket itself.
Please merge this request for the next release.

KevinTheJedi

jens_E

We will take a look at it.

Cheers.

sushpep

KevinTheJedi
Hi,

We are confirming that the above change proposed by jens_E is also working for us.

Realized that this thread is apparently covering two separate issues. :]

Thank you!

jens_E

Great, thanks

Red_Peace

Hi sushpep

are you using IMAP? What did you canged? Line 91 in Imap.php?

We've tried but does not work for us.

Without change we get:

And if we change as jens_E described the is no error shown but mails aren't fetched.

Regards!

jens_E

Red_Peace
Have you mail fetching enabled in E-Mails->Einstellungen?

Red_Peace

jens_E

Yes:

jens_E

And your cronJob is enabled?
You can set your log level to debug in Settings->System.
Then you can see, if the cron runs in your system log. There should be an entry for it...

Red_Peace

jens_E

Hmmmm....
Looks like i run into another issue:
If i start the job manually i get:

###############
/home/ticketing/public_html/api/cron.php
PHP Fatal error: Abstract function osTicket\Mail\MailBoxProtocolTrait::oauth2Auth() cannot be declared private in /home/ticketing/public_html/include/class.mail.php on line 238
###############

jens_E

Okay, this it already fixed for the next release.
See:
https://github.com/osTicket/osTicket/pull/6297/files
You have to change this function from private to protected.

Red_Peace

OK. Fixed.

What i did:

1) Update to latest Version from github as described here (because of the cron job error):
https://github.com/osTicket/osTicket/issues/6295#issuecomment-1272563459

2) Edited "/include/laminas-mail/src/Protocol/Imap.php" and replaced the line 91 with code from @jens_E

Thank you!!

Red_Peace

@jens_E @KevinTheJedi
I've updated to 1.17.1
Same error. Edited Imap.php again. No more error but mails aren't fetched!
So something has changed with 1.17.1 but not for good. :/

For now i revert to last snapshot to get it working again. But a final solution would be great.

Red_Peace

Hi,
short update. With 1.17.2 the problem still persists:

Manual edit of Imap.php fixed it again.

Regards!
Gero

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