account manager and their tickets

bui89

Hello we have created organisations and inputed account managers for them from our agents. We want for account manager to see all tickets open and closed only within their organisation despite of department or team and not see other organisations tickets. Is it possible? And if yes how?

ntozier

You would have to create Departments for each Organization.
Each Organization's tickets would need to be made in those Departments.
And then give each Agent access to the Department that you created for the Organization and nothing else.