2 days ago the portal stopped creating new tickets (those already present can be changed without problems)
I asked the host if she had made any updates but they didn't give me an answer, but they wanted to counter them by testing them on the portal but nothing was solved
in short, just save a new ticket the bring after a while goes into error 504
only this error is reported on the apache server
WARNING: [pool www.xxxxxxxxxxxx.it] child 49 said into stderr: "[02-Sep-2022 17:37:31 UTC] PHP Fatal error: Maximum execution time of 300 seconds exceeded in /web/htdocs/wwww.xxxxxxxxxxxxxx .it / home / tk / include / class.schedule.php on line 803 "
and this is the information on the platform
Information about this osTicket installation
Server information
OsTicket Version v1.16.3 (e148727) - Updated
Apache Web Server Software
MySQL version 5.6.51
PHP version 8.1.9
PHP extensions
gdlib Used for image manipulation and PDF printing
imap Used for fetching mail
xml XML API
xml-dom Used for HTML email processing
json Improves JSON creation and processing performance
mbstring Highly recommended for Eastern European language content
phar Highly recommended for plugins and language packs
intl Highly recommended for Eastern European language content
fileinfo Used to detect file types being uploaded
zip Used for ticket and task exporting
APCu Improve global performance
Zend Opcache Enhance global performance
PHP Settings
cgi.fix_pathinfo "1" is recommended if AJAX doesn't work
date.timezone Europe / Rome
Database usage information
Dbdbdbdbdbdb scheme
Scheme signature xxxxxxxxxxxxxx
Space used 265.46 MiB
Space for attachments 261.52 MiB
Time Zone CET (Interpreted as Europe / Berlin)
