We are considering a move from an in-house custom built system to osTicket. Is it possible to import our tickets from our previous system into osTicket?
Brining in tickets from another system
- Edited
You'd have to "roll-your-own" migrator script that maps the data from the old system to osTicket. We have some ERDs that should help you map the osTicket database:
In all honestly, it'll most likely be much easier to just start fresh on this new system. You can import Users but for Agents you'd need to manually add them as it requires you to setup Department access, permissions, etc. (unless of course you write an importing script that does this for you)
Cheers.