Hi All,
For the first time today I'm seeing some strange behaviour in the Inbox processing in OSticket.
My configuration is IMAP to an on premises exchange server, configured to poll the Inbox and move processed messages to a Folder called "Imported". All has worked well until today, with emails being processed and moved to the Imported folder with the Inbox empty after each polling.
However today I am seeing very weird problems.
There are a number of emails in the OSTicket Inbox which are simply not being processed - no ticket is created for them and they remain in the inbox.
However I'm also seeing about a dozen emails that are sitting in the Inbox, ARE importing correctly as tickets, however there are dozens of copies of the same message sitting in the Imported folder as well.
Almost as if it is copying the message to imported instead of moving it, then next time it polls (I poll every minute) it recognises the email in the inbox as an already processed message and attempts to move it again but only succceds in copying it.
There are no errors in the OSTicket log.
Has anyone had problems like this with IMAP polling before and messages randomly not importing or importing but not moving folder correctly ?