Syntax error, malformed JSON = create ticket with json api

mdshkarif

please guide me where I might be going wrong

curl -d "{"alert": true, "autorespond": true, "source": "API", "topicId": 1, "name": "testUser", "email": "111@MyHelpAngels.com", "phone": "8074631360", "subject": "Testing API", "Summary": "Testing API", "Details": "Testing API", "topicId": 10, "ip": "206.189.205.251", "message": "data:text/html,MESSAGE HERE"}" -H "X-API-Key: D373CD64FE46E8F88D234B309963B9AD" http://happytohelptech.com/myhelpangels/api/tickets.json

KevinTheJedi

mdshkarif

You have not provided enough information for us to better assist you. Please read the below post and update this thread with the requested information afterwards:

https://forum.osticket.com/d/89131-please-read-before-requesting-assistance

Cheers.

mdshkarif

I m trying to create a new ticket with API (am noob)
OS ticket installed dir = http://happytohelptech.com/myhelpangels
hosting = godaddy
osTicket (v1.16.3)
php = 8.0

Please guide me to a working example something like below:
http://happytohelptech.com/myhelpangels/api/tickets.json?"{"alert": true, "autorespond": true, "source": "API", "topicId": 1, "name": "testUser", "email": "111@MyHelpAngels.com", "phone": "8074123456", "subject": "Testing API", "Summary": "Testing API", "Details": "Testing API", "topicId": 10, "ip": "206.189.205.251", "message": "data:text/html,MESSAGE HERE"}" -H "X-API-Key: D373CD64FE46E8F88D234B309963B9AD"

I tried below also doesn't work
curl -d "{"alert": true, "autorespond": true, "source": "API", "topicId": 1, "name": "testUser", "email": "111@MyHelpAngels.com", "phone": "8074123456", "subject": "Testing API", "Summary": "Testing API", "Details": "Testing API", "topicId": 10, "ip": "206.189.205.251", "message": "data:text/html,MESSAGE HERE"}" -H "X-API-Key: D373CD64FE46E8F88D234B309963B9AD" http://happytohelptech.com/myhelpangels/api/tickets.json

I am getting below error

API Error (400)
Syntax error, malformed JSON [D373CD64FE46E8F88D234B309963B9AD]

Log Date: Monday, August 29, 2022 at 1:17 AM IP Address: 206.189.205.251

KevinTheJedi

mdshkarif

This is a valid call:

curl -H "X-API-KEY: 1C6D9GF7EA206026F0FB3FFAED8E33BD" -d '{"alert": true, "autorespond": true, "source": "API", "topicId": 1, "name": "User Name", "email": "user@noemail.com", "subject": "Testing API", "message": "data:text/html,Testing API", "attachments": [{"filename.txt": "data:text/plain;charset=utf-8,content of attachment"}]}' http://yourdomain.tld/osTicket/api/tickets.json

It appears to me you are passing fields that do not exist like Summary and Details. Remove these and only send the actual fields.

Cheers.

mdshkarif

Thank you now I am able to get a success msg but I am unable to see tickets created in osTicket
Please guide me if there is any other step that I need to follow.

KevinTheJedi

mdshkarif

Sounds like you don't have department access to the tickets that were created.

Cheers.

mdshkarif

checking but I am admin, I have access to all

KevinTheJedi

mdshkarif

Being admin doesn't mean you have access to all tickets. You need to check your department access and add yourself to all Departments.

You can find the relevant documentation here:

https://docs.osticket.com/en/latest/Admin/Agents/Agents.html

Cheers.

mdshkarif

successfully created ticket via API thanks a lot for your help and support 🙂