New Agent - LDAP - Valid phone number is required

mb84uk

I resolved this before in 1.14.x by adjusting the "Phone Number" field type to short answer in the Contact Information form.
https://forum.osticket.com/d/98542-resolved-new-user-from-ad-invalid-phone-number/3

I have done that in a new install on 1.16.3 and I am still getting a validation error for both Phone Number and Mobile number when creating a new agent, we use 4 digit extension internally and they are being populated in OSTicket by LDAP import.

Can anyone assist?
osTicket Version v1.16.3 (e148727) — Up to date
Web Server Software Microsoft-IIS/10.0
MySQL Version 5.5.65
PHP Version 8.0.0

ntozier

Go to Admin panel -> Manage -> Forms -> Contact Information
Locate Phone Number, change the Type drop down to Short Answer.
Click the Save Changes button.
Click on the Config button for Phone Number
Click on Validator drop down, and Select it to None.