I have created a form within WordPress using the Contact Form 7 plugin so that when sent it goes to the email that corresponds to the osTicket setup. I also used cPanel to set up a pipe for that email although, without it, it was working as well. The real issue, however, is that I need the USER or FROM to show the person's name and email. It's showing the email and business I'm sending the form to instead. In 'additional headers' (CF7), I've added the user's email as "Reply-To" and "From" but it has no effect. Is there any other way to do this?
Email piping doesn't get users email as FROM
Your From header should look like From: "First Last" <email@nowmail.com>". If you can’t do this then you need to set the Reply-To header and create a filter where the action is to use the Reply-To header.
Cheers.