Is it possible to move the 'Custom Forms' field to just believe the 'Help Topic' for the 'Open a New Ticket' screen that the end user uses?
Open a New Ticket - Move Custom Forms Just Below Help Topic
More information? Screenshots?
Please read the following post and update this thread with the requested information afterwards:
Cheers.
25 days later
PHP Version 7.3.25
Windows 10
In the screenshot below the 'Help Topic' is at the top of the screen. Is there a way to move the custom form (Applications) at the bottom of the screen to the top of the screen? Perhaps by editing one of the PHP files?
You can move items up, but Help Topic will always be before it.
Admin panel -> Manage -> Forms -> Ticket details
Click on the up/down arrows and drag the Applications up. (my example uses "Time Spent"
Thank you. That seems to work in a sense. The issue I have is that the custom forms I have displays a custom list based upon the help topic that is selected. For example the screen shot below shows that if 'Hardware' is selected then a custom list of 'Hardware' choices will be available down below to select.
Ah. I'm not sure if there is a way to move that up the list.
- Best Answerset by apers
That is it Kevin! Thank you so much. I didn't realize I could move those.