Missing ticket settings

BounceMan44

Hello, I am in the process of testing this ticketing system to replace our current one. I was attempting to remove the number padding from the ticket numbers. I accidently place a blank space for the number padding instead of a # . Now when I go into ticket settings to change the setting back I only get one option to pick from and all the ticket settings tabs are greyed out. When I attempt to open a new ticket i get an error as well, HTTP Error 500 unable to handle this request

ntozier

You could try to reset this at the DB level.

You can do it via a 3rd party DB browser or via a command prompt query like:

UPDATE ost_config SET value='######' WHERE key='ticket_number_format';

notes: ost_ would be your table prefix you selected at time of installation.