When checking the mail ticket number, I encountered a problem. For example, I want to check #024190 now, but the final query result is the ticket number of #024280, which is very strange. How can I avoid this situation? Attached are screenshots of photos.
Check ticket status - # issue
I don’t think I’ve seen this before. Please post a screenshot of your system information page.
Cheers.
Very strange indeed. The only thing I can say is make sure you are clicking the right email, make sure that your email template doesn't have a hardcoded link, and make sure it isn't a caching issue.
Cheers.
Did you merge tickets 024280 and 024190?