Hello,

I would like to know if it's possible to make a role to autorized the agent to create an answer that it need to be validated by an other agent (with another role) before sending email to the customer.

I say "role" but if it possible with other way, I'm interested also :-)

Thank you in advance!

    Bessonweb

    Not at this time. The Agent could add an Internal Note and assign it to the reviewer. Then the reviewer can leave an Internal Note with their findings and re-assign it back to the Agent.

    Cheers.

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