I guess I'm a little confused, I can't figure out how an end-user can set their own username. When signing up through the web portal, they're asked for an email and password, but no username. I see that an agent can set it, but is it possible for a user to set their own?
Also, if they send an email that gets created into a ticket, does that set their username?
Haven't been able to find anything on it yet, thanks.