I guess I'm a little confused, I can't figure out how an end-user can set their own username. When signing up through the web portal, they're asked for an email and password, but no username. I see that an agent can set it, but is it possible for a user to set their own?

Also, if they send an email that gets created into a ticket, does that set their username?

Haven't been able to find anything on it yet, thanks.

    Legoclones

    Agents have to add it. Edit the User profile, click Manage Account, click Manage Access, and add a Username.

    If you use LDAP then it should pull the username from AD.

    Cheers.

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