Email Fetching Not Working. 1.16.3

autumnfrost

The email fetching is not working. No errors are being thrown.

OsTicket 1.16.3
PHP 8.0.16
MySQL 5.7.38
Apache 2.4.41

All the PHP extensions are installed, including IMAP.
Under Emails -> Setting -> Incoming Emails -> Email Fetching is enabled
The Feting Email via IMAP or POP is enabled and has the correct hostname and port number.
Sending email works fine, meaning the email and password are correct.
I upgrade from 1.12 using same DB, upgraded DB. Restarted server.

1.12 was on an older server, 1.16 is on a newer server with newer version of PHP.

What am I missing? How can I get this email fetcher to work?

Daedalus01

autumnfrost

Did you enable Scheduled mail polling via Cron or Scheduled Task?

https://docs.osticket.com/en/latest/Getting%20Started/POP3-IMAP%20Settings.html

autumnfrost

That must have been it. I added the cron for every 5 minutes and restarted the server.
About 30 minutes later it populated.
Not sure why the time delay, but its working.

Daedalus01

autumnfrost

Whats your time format look like? A setting of 5 * * * * would make it run 5 minutes past the hour every hour.

The times are space separated and go in minute, hour, day of month, month, day of week. so */5 * * * * would make it run every 5 minutes. the */ makes it repeat every 5 minutes. appending a slash to the time slots will make it recur for whatever time frame you are looking for.

edit--- I remember first messing with cron and omitting the / and it only ran at 5 minutes past every hour instead of every 5 minutes.