Hello! I would like to know if there is any way to set a variable % for the link of the attachment (such as %{link%} or else). I know that people will be able to download files as an attachment anyway.
1.10 introduced the variable %{message.files}
I have no idea if it still works.
ntozier I will try it now.
The variable %{message.files} didn't work. @KevinTheJedi do you have any idea on this matter?
mcoelho
What is the end goal? Like what specific scenario are you intending to use this for? Context is key as some variables only work in certain contexts.
Cheers.
KevinTheJedi Thank you for your feedback.
I would like to let users have direct access to the file attached to the message, since all files are stored automatically on S3.
It would be a button or a "Click here to view" link.
I assume you mean files attached to an agents response right? If so they are automatically attached to the outgoing email to the User. The User can also login to the portal (or use check ticket status) to have direct access to the attachments. And lastly, if you use the %{ticket.thread.complete} variable the entire ticket thread and all attachments will included.
%{ticket.thread.complete}
