Hey is there a variable to generate the last reply by an agent?
Tried this but it did not work: %{ticket.thread.lastreply}
JuVDC
It's lastresponse. See below:
lastresponse
Cheers.
like this you mean? %{lastresponse}
I am trying to place it in a canned response
JuVDC %{ticket.thread.lastresponse}
%{ticket.thread.lastresponse}
Hmm the canned response just loads empty. Is it supposed to be working with canned responses?
Not too sure, I haven't looked at that part of the code in a minute. I'd have to test and review to see.
KevinTheJedi Ah ok, can you keep me posted when you've managed to look at it?
It will be quite some time but sure thing.