New Message Alert configuration - osTicket Forum

osTicket 1.15.x (End Of Life) Mods and Customizations
New Message Alert configuration

GGiancarlo-
Jun 23, 2022
Post #1 Thursday, June 23, 2022 10:58 AM

Hi,
I have two department.

It is possible configure two different e-mail sender in case of New Message Alert? One different e-mail address sender for each department.

Thanks

KevinTheJedi
Jun 23, 2022
Post #2 Thursday, June 23, 2022 1:44 PM

Yes, read the below documentation (scroll to Autoresponder Settings):

https://docs.osticket.com/en/latest/Admin/Agents/Departments.html

Cheers.

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New Message Alert configuration

Giancarlo-

Hi,
I have two department.

It is possible configure two different e-mail sender in case of New Message Alert? One different e-mail address sender for each department.

Thanks

KevinTheJedi

Giancarlo-

Yes, read the below documentation (scroll to Autoresponder Settings):

https://docs.osticket.com/en/latest/Admin/Agents/Departments.html

Cheers.