Currently I'm using osTicket v1.16.2
I had properly setup filters for new tickets.
After upgrading to 1.16.2 we starts to get issues with filters
I'm using REGEX filters
(?i)ESET.*?certyfikat
but after saving it is constantly suplemented by adding prefix and suffix and it looks like this
/(?i)ESET.*?certyfikat/iu
Why it is suplemented ?
And why it stops filtering properly ?
It has always done this. It adds //iu to "wrap" the regex making it a complete statement.
You can either edit the code to remove this or just remove it from your regex statement.
Cheers.
Maybe my issue is realated to the fact that in:
https://........./scp/filters.php?&&order=ASC&sort=order
I have few active filters which has duplicated "order"
And thus some of filters are not fired ?
In such case was there a change in the code in recent half year ?
I have many filtrers.
From all this filters one 3 of them was not firing correctly.
I notice that they used ORDER ID which was already in use - use the same "ORDER ID" (1,1,20,20,81,81)
My question is:
If few filters have the same ORDER ID, will all be fired or only one?
It could definitely be an issue. I would update the sort order via the database (or UI) and retest.
Cheers.
