Currently I'm using osTicket v1.16.2
I had properly setup filters for new tickets.
After upgrading to 1.16.2 we starts to get issues with filters

I'm using REGEX filters
(?i)ESET.*?certyfikat

but after saving it is constantly suplemented by adding prefix and suffix and it looks like this
/(?i)ESET.*?certyfikat/iu

Why it is suplemented ?
And why it stops filtering properly ?

    Maybe my issue is realated to the fact that in:
    https://........./scp/filters.php?&&order=ASC&sort=order

    I have few active filters which has duplicated "order"

    And thus some of filters are not fired ?
    In such case was there a change in the code in recent half year ?

      I have many filtrers.
      From all this filters one 3 of them was not firing correctly.
      I notice that they used ORDER ID which was already in use - use the same "ORDER ID" (1,1,20,20,81,81)

      My question is:
      If few filters have the same ORDER ID, will all be fired or only one?

        mLipok

        It could definitely be an issue. I would update the sort order via the database (or UI) and retest.

        Cheers.

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