Can disable Auto create user accounts?

morkcode

Is there a way to disable to add email automatically to User Directory ?
Because auto create a spammers account by default.

Thanks in advance

KevinTheJedi

morkcode

In order to create a ticket it must have a user account. So if one doesn’t exist it will create a guest account for them. You can always enable the setting to only allow registered members to open tickets (Admin Panel > Settings > Users > Registration Required).

Cheers.

adamjrberry

How are your 'spammers' creating tickets? via web interface or via email? If via email, perhaps you could tighten the spam filtering on your email system so it doesn't even get parsed into osTicket? If via the web interface, perhaps enable the following setting under Emails>Settings

This has eliminated a lot of spam for us.

Daedalus01

In our instance, we also limit it to "users" are not allowed to self register either. An Agent must create the account before they are allowed to create tickets.

morkcode

The problem is via mail.
I use the Verify email domain option, thanks. But some spam is coming.

Daedalus01

morkcode I can't swear to it, but I would think that requiring registration should put a block on emails coming in as well. If it comes from an email address that isn't a registered user in the system, then the system should not allow the ticket to be created. Only the people that built OsTicket could verify that or not though.

KevinTheJedi

Daedalus01

That’s a separate setting called Accept email from unknown Users.

https://github.com/osTicket/osTicket/blob/develop/include/class.ticket.php#L4213

Cheers.