Unable to update agent's email

aguilarenterprizes

When gmail changed their policy recently, I was forced to create my own email server. Everything is functioning fine, outgoing, incoming, ticket creation, etc using my email server and the email accounts I've created on it. The only issue I'm having is when I attempt to change my agent's email from xxxxxxxxx@gmail.com to firstname.lastname@aguilarenterprizes.tk. I receive the following error: "Valid email is required". When trying the email diagnostics, I receive the following error: "Valid recipient email address required". I'm able to add the email addresses to the emails panel (Admin Panel => Emails => + Add New email) and I'm able to use them within the system (helpdesk@aguilarenterprizes.tk), but it does not allow my to use it for an agent's email (firstname.lastname@aguilarenterprizes.tk).

osTicket info:
Version: v1.14.8 (7398e90)
Web Server Software: Apache/2.4.6 (CentOS) PHP/7.3.33
MySQL Version: 8.0.27
PHP Version: 7.3.33

Any assistance would be much appreciated. See screenshots for actual errors.

aguilarenterprizes

aguilarenterprizes So, I updated to the latest version; 1.16.3 and still had the same problem. So I manually edited the database and changed the email address for the staff member in the table os_staff to the one I wanted.

This would be considered a workaround.

KevinTheJedi

aguilarenterprizes

It appears your DNS can’t verify that address/domain. You can simply disable Verify Email Addresses setting in Admin Panel > Emails > Settings. Although this will open the chance for people to input bogus emails that will cause bounce backs and other stuff.

Cheers.

aguilarenterprizes

KevinTheJedi Well, you are absolutely correct! I fixed my internal DNS entries and it now works! Thank you. (I'd rather not have it all "open" to random junk emails.)