Printed Ticket PDF Time not Correct

renemar

Good day everyone. I am just a newbie and I only have basic background on php. I successfully install osTicket 1.16.3
App is working so far. But on the Print Ticket Tread > output to PDF the header and footer time is not correct. How can I fix this issue.

osTicket and mysql timezone are both set to Asia/Dubai

KevinTheJedi

Daedalus01 renemar

Just to give you a small backstory, this is done to prevent any confusion when sharing the PDF with other team members/users. When the times are in UTC/GMT then it's universal and the team members/users can simply convert the time to their timezone.

Cheers.

Daedalus01

Yeah that bugged me a little bit too. The code is set to print in GMT time, but I wanted it to display my timezone information.

Always make a backup of files. If you want the clients to be fixed, you have to modify two files instead of just one.

/upload/include/ (Staff/Client)/ Templates and the file is the ticket-print.tmpl.php.

Go to line 123 ( use notepad ++ as it will make modifying files so much easier) and change it

from ---- <td class="flush-right"><?php echo Format::daydatetime(Misc::gmtime()); ?></td>

To be ---- <td class="flush-right"><?php $thisdate = Misc::gmtime() + timezone_offset_get(new DateTimeZone($cfg->getDefaultTimezone()), new DateTime());echo Format::daydatetime($thisdate); ?></td>

Then go to line 132 and change it

from ---- <?php echo Format::daydatetime(Misc::gmtime()); ?>

To be ---?php $thatdate = Misc::gmtime() + timezone_offset_get(new DateTimeZone($cfg->getDefaultTimezone()), new DateTime());echo Format::daydatetime($thatdate); ?>

Daedalus01

KevinTheJedi Oh I understand Kevin. For myself. team, and end users we are all in the same timezone, so I just modified it to print the time of our timezone instead of Zulu time which I am guessing @renemar is wanting to do as well.

renemar

Thank you Daedalus01.