AD admin users

HueyWilliams

Hello,

I am looking at setting up osTicket for my company, and am looking into connecting to our system via AD. I should be able to get it connected to AD just fine.

However, I was wondering if osTicket will recognize my AD admin users as [osTicket] Agents/admin that can address/manage tickets as opposed to just being normal users who can only submit/view tickets.?

Initial information:

OS: Windows Server 2019
PHP Version: 8.0
osTicket version: v1.16.3
Inquiry focus: Staff side of UI

Thanks!

ntozier

You would have to create accounts for the agents, but then they would be able to authenticate via LDAP/AD.