empty box when I try add user

minaax

Hi
I just setup osticket to try it and whenever i try to add user or anything else there is an empty box pop up
Iserached about it and found some people say it's becouse Nginx and yes I setup it useing Nginx and this is my Nginx file.

server {
listen 443 ssl http2;
listen [::]:443 ssl http2;

server_name mydomian.com;

ssl_certificate /etc/nginx/ssl/mydomian_crt.pem;
ssl_certificate_key /etc/nginx/ssl/mydomian_key.pem;

error_log /var/log/nginx/mydomian.com_error.log;
access_log /var/log/nginx/mydomian.com_access.log;

root /var/www/osticket/upload;
index index.html index.htm index.php;

set $path_info "";

location ~ /include {
    deny all;
    return 403;

}

if ($request_uri ~ "^/api(/[^\?]+)") {
    set $path_info $1;
}

location ~ ^/api/(?:tickets|tasks).*$ {
    try_files $uri $uri/ /api/http.php?$query_string;
}

if ($request_uri ~ "^/scp/.*\.php(/[^\?]+)") {
    set $path_info $1;
}

if ($request_uri ~ "^/.*\.php(/[^\?]+)") {
    set $path_info $1;
}

location ~ ^/scp/ajax.php/.*$ {
    try_files $uri $uri/ /scp/ajax.php?$query_string;
}

location ~ ^/ajax.php/.*$ {
    try_files $uri $uri/ /ajax.php?$query_string;
}

location / {
    try_files $uri $uri/ index.php;
}

location ~ .php$ {
fastcgi_param SCRIPT_FILENAME $document_root$fastcgi_script_name;
include fastcgi_params;
include snippets/fastcgi-php.conf;
fastcgi_param PATH_INFO $path_info;
fastcgi_pass unix:/run/php/php8.0-fpm.sock;
}
}

can someone help and tell me if there is something I need to change in my Nginx file or if there is anything else I can do to fix this problem

jumboteam

While adding the user can you press F12 and check in network tab which request it is calling?

minaax

this is what happen when I try to add new ticket

KevinTheJedi

minaax

You should have a PHP/MySQL error being logged somewhere. Please check your logs (general server logs, webserver error logs, PHP error logs, MySQL/MariaDB error logs, osTicket System Logs, Browser Console logs, etc.) for any related errors.

Cheers.

jumboteam

It seems main.js is having some issue. can you please check the logs mentioned by kevin.

KevinTheJedi

jumboteam

Most likely nothing to do with main.js… that’s just the initiating script.

Cheers.

minaax

I get this in nginx logs when i try to add new ticket

"GET /scp/ajax.php/users/lookup/form HTTP/2.0" 400 17 "https://mydomian.com/scp/tickets.php?a=open"

minaax

I also checked mysql/php/syslog/osTicket System Logs but there is nothing on them

KevinTheJedi

minaax

You’ll need to look at the many guides online on how to get osTicket working with NGINX (as it’s not supported out of the box). Or you can always use the supported web servers Apache or IIS.

Cheers.

MarceloColio

KevinTheJedi
Hi all!

Have you been able to solve the problem?
I have encountered the same problem. My installation was fine (osTicket installation over a Synology NAS) and I installed a certificate. It seems to me that after that step it gave me this error and, another thing, I have seen is that the "tooltips" next to the dialog boxes (the ones with the "?" sign) do not appear either; I don't know if they are due to the same empty box error or if it happened by chance.
Thank you!
Marcelo

ntozier

There are several threads over on github where people discuss nginx settings to make osTicket work with it. I would start there.

KevinTheJedi

MarceloColio

You will need to look at your logs (general server logs, webserver error logs, PHP error logs, MySQL/MariaDB error logs, osTicket System Logs, Browser Console logs, etc.) for any related errors. Without errors we’d be unable to debug the issue. It sounds like something in NGINX is not setup properly. We will post a working NGINX config soon but for now you will need to look for any errors or misconfigurations.

Cheers.