Integration Zoho Crm and osTicket

vraigoza

Hello,

Did anybody try to integrate Zoho Crm and osTicket:

We use osTicket for our support tickets, but we would like to have it integrated with our ZOHO CRM so we won't have to replicate the ticket there.

This is what we need to integrate:

When a new ticket comes in, it should go to our ZOHO CRM and create a ticket associated to the Lead, Account or Contact that has the same email address associated to that ticket in osTicket
When a ticket closed in osTicket, the status on ZOHO CRM for that specific ticket should also be updated
The direct link to that ticket, should be registered in the ticket inside ZOHO CRM

Someone knows something about it. Thank you

Juniensein

You can ensure that the status of tickets is synchronized between osTicket and Zoho CRM. When a ticket is closed in osTicket, the status of the corresponding ticket in Zoho CRM can be updated accordingly.

CrewelsIIt

One approach to integrating Zoho CRM and osTicket is to use a middleware solution or API integration. This would allow you to automatically create and update tickets in Zoho CRM based on activities in osTicket.
While Zoho CRM and osTicket integration may require some initial setup and configuration, the benefits of streamlining your support ticket management process can be significant. For a similar but more user-friendly CRM experience, you may also consider exploring Sugar Customer Relationship Management. Sugar CRM offers robust integration capabilities and a user-friendly interface, making it easier to manage customer interactions and support tickets.