Did anybody try to integrate Zoho Crm and osTicket:
We use osTicket for our support tickets, but we would like to have it integrated with our ZOHO CRM so we won't have to replicate the ticket there.
This is what we need to integrate:
- When a new ticket comes in, it should go to our ZOHO CRM and create a ticket associated to the Lead, Account or Contact that has the same email address associated to that ticket in osTicket
- When a ticket closed in osTicket, the status on ZOHO CRM for that specific ticket should also be updated
- The direct link to that ticket, should be registered in the ticket inside ZOHO CRM
Someone knows something about it. Thank you