Help url rewrite IIS pop3 rcron

jvandertol

osTicket version: I am using the latest version 1.7 I believe

Alas I am using technology from the evil empire from which nothing good ever comes... IIS 7, PHP5, MySQL 5.

The host provides an email server which I have configured as a POP3 server in osTickets. osTickets sends out going mail as it should and incoming email is converted to tickets but only when autocron is enabled and therefore a user is logged in.

I don't have cron and don't have a task scheduler. The host provider discountasp, provides the ability to hit a webpage on a schedule. I am not a php coder but from the script it looks like rcron.php does a post passing an api key in the header. The .htaccess file has url rewriting as the post url is a folder which does not exist ../api/tasks/cron. I have been speaking with support and they indicated I needed to do the same thing in IIS. I believe I have done this but I am getting a URL Not Supported error. I never receive any errors in osTicket so it's not getting to the API.

Below is the php rewrite rules, what should be the IIS version and the error.

Any and all help is appreciated.

HTTP/1.1 400 Bad Request Cache-Control: no-store, no-cache, must-revalidate, post-check=0, pre-check=0 Pragma: no-cache Content-Length: 17 Content-Type: text/html; charset=UTF-8 Expires: Thu, 19 Nov 1981 08 GMT Server: Microsoft-IIS/7.5 Set-Cookie: PHPSESSID=1t2r8nn3d2vvh4kjbb6d4ubnr5; path=/ X-Powered-By: ASP.NET Date: Tue, 23 Jul 2013 19 GMT Connection: close URL not supported

<IfModule mod_rewrite.c>

RewriteEngine On

RewriteCond %{REQUEST_FILENAME} !-f

RewriteCond %{REQUEST_FILENAME} !-d

RewriteCond %{REQUEST_URI} (.*/api)

RewriteRule ^(.*)$ %1/http.php/$1

</IfModule>

<rule name="Imported Rule 1" stopProcessing="true">

<match url="^(.*)$" ignoreCase="false" />

<conditions logicalGrouping="MatchAll">

<add input="{REQUEST_FILENAME}" matchType="IsFile" ignoreCase="false" negate="true" />

<add input="{REQUEST_FILENAME}" matchType="IsDirectory" ignoreCase="false" negate="true" />

<add input="{URL}" pattern="(.*/api)" ignoreCase="false" />

</conditions>

<action type="Rewrite" url="{C}/http.php/{R}" />

</rule>

ntozier

So I haven't tried to do this before, but my understanding was that you would create an API key in osTicket, then edit the rcron.php that was included in the download archive in the scripts folder. Then upload the rcron.php to your site. to /api, then call the page with something like:

http://www.yoursite.com/osticket/api/rcron.php(http://www.yoursite.com/osticket/api/rcron.php)

jvandertol

Thanks - I've done this

Yes, this is what I was instructed to do. The web page that is being hit is www.mydomain.com/support/api/rcron.php(www.mydomain.com/support/api/rcron.php). I have edited this file to my specific domain and added the API key.

All is good here. The issue I believe is either the rewrite syntax, or something with how that rewrite is being used in osTicket. More than likely the url rewrite.

I appreciate the help though.

jvandertol

giving up looks like iis is not supported by osticket

I had a support tech look at the rewrite in IIS and he said that it matched the apache rules. I haven't gotten help from the forum or osticket support even though I offered to pay for the assistance. So I'm giving up and hosting osticket on a PHP host. Thanks to those who offered assistance.

jvandertol

The solution to how to get osTicket to work on a shared host IIS

I appreciate the help from the osTicket staff in trying to get the rewrite working on IIS. Ultimately the rewrite appeared to function but I was still getting a 404 error saying the resource did not exist after rcrcon.php was called.

I am on a shared host that does not give access to windows scheduler. These guys support php on IIS so they can execute cron jobs. The nice guys at discountAsp.com worked on it for a few days and resolved the issue by calling cron.php locally.

To get this to work I created a simple asp.net page that executed this call every time the page was requested:

System.Diagnostics.Process.Start("C:\php-fastcgi\php.exe","E:\web\demandadvan\htdocs\support\api\cron.php")

This worked. Now I have osTicket which is a really nice ticketing system running on my ASP site. Cool.:)