- Edited
Hello everyone, im trying to create an SLA with a grace period in minutes in the 1.16.1 version.
is there is any solution to change SLA grace period to be in minutes instead of hours?
Change SLA grace period to minutes?
SLAs can only be in hours. If you want to change this behavior you must modify the code.
Cheers.
KevinTheJedi do you know which document is the one that i should modify?
There are multiple files you’ll need to edit but you can start with include/class.sla.php.
Cheers.