ticket creation form without full name field

Matt123

Hi there, I am a fresh user of osTicket and I really appreciate its abilities - thank you all who created it!

We are going to use it in a medium-sized company, purely for internal purposes, self-hosted.
We already have it configured and wanted to delete "full name" field from the ticket form (the rationale behind is that it doesn't provide any additional info as the email address already includes user's name).

We found following solution for it:
we manually changed value "flags" into 28673 for entry "name" in table "ost_form_field":

which resulted in following settings for this field:

And this it. It seems it works correctly, i.e. it hasn't thrown any errors yet.
When a new users puts "example@example.com" as an email, then automatically "example" is set as a name.

Is this solution safe?
Will it not cause any data corruption or errors (I guess it was a reason why the full name is required by default)?

KevinTheJedi

Matt123

I mean you customized the code so no one will really have an answer. In most cases it should use the email if no name exists but it might cause issues in other cases.

Cheers.

Matt123

Ok, sure, but the point is that even if the field "full name" is not visible for end user in the form, i.e. no name is given, in fact a name is created in the DB.

To clarify my example from previous post: when a new user creates a ticket and puts "example123@example.com" as an email, then automatically "example123" is set as a name, such entry appears in DB.
How it happens, I have no clue, we didn't change more than I wrote previously.
But the fact is that such user, even hasn't given a name, has a name in DB (in table ost_user).

Therefore I wonder if our changes may have any negative effects.