Unable to add email addresses

consultim

I have successfully added one email address and now I'm trying to add a second one.

However, I get the following error message when trying to save:
Unable to add this email. Correct any errors below and try again.

The only problem is, there aren't any errors displayed anywhere so I don't know what's wrong.

I'm positive all the settings are correct because the address is using the same provider as the one that I added successfully, the only difference being login credentials.

Is there a log somewhere where I can see what's causing this error?

ntozier

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Environment details? (see Admin panel -> Dashboard -> Information)

Where are you in the UI when you try "to add a second one"? Can you provide a screen shot?

consultim

Admin Panel > Emails > Emails > Add New Email

PHP Error log entries or displayed errors. (you of course may remove any identifying information)
No errors in the Apache log
Mail Sending: phpMail functions or SMTP
SMTP
Mail Fetching/Receiving: IMAP or POP and Server version
IMAP
PHP version
8.0
Operating System
Debian 11
Client or Staff side of the UI
Staff
the location - the url or what your clicking on that is causing the problem.
https://example.com/scp/emails.php?a=add

consultim

So I managed to figure it out for myself.
The reason turned out to be that the "Department" I selected for the email address was disabled.
Once I enabled it, I could add the email addresses without problems.

May I suggest adding an error message for this in an upcoming release, took me a while to figure out 😅