After updating to 1.16.1 and turning PHP 8.0 on: blank page

webzigartig

I have tried to update from osTicket 1.15.4 to osTicket 1.16.1:

For this, I have overwritten all old files with the new files of 1.16.1.
After this, I have opened URL of osTicket and the requirement page opens and says: PHP 8.0 is required.
I have switched then form PHP 7.4 to PHP 8.0 in the control center of my webhoster.
If I then open url of osTicket again, page is blank. No source code, no errors.

If I then delete my "old" ost-config.php and rename ost-sampleconfig.php to ost-config.php, the page is no longer blank. So problem seems to be the ost-config.php? As I could see, the only difference between old and new ost-config.php are my personal mysql data and admin mail address.

I cannot proceed installation process, because I don't want a fresh installation - I only want an upgrade. But osTicket now thinks (because of the fresh ost-config.php), that I want to install osTicket completely new.

Any idea, what the problem could be?

Environment: Apache webserver, PHP 7.4 / PHP 8.0, NGINX turned off

KevinTheJedi

webzigartig

Well you should check all the logs on the server for any related errors.

Cheers.

ntozier

A blank page means there is a PHP error. You should look at your PHP error log and see what's being logged.

Changing your ost-config to the sample one with out editing it first means that your telling osTicket that nothing is setup (because your essentially deleting the db server, db name, db username, db password, etc.)

webzigartig

ntozier : I have one error message in php 8.0 logfile:

PHP Fatal error: Declaration of FsStoragePluginConfig::pre_save($config, &$errors) must be compatible with PluginConfig::pre_save(&$config, &$errors) in phar:///is/htdocs/wp1153784_IIZ3GEZ3VT/www/osticket/include/plugins/storage-fs.phar/storage.php on line 107

webzigartig

Ah, ok, the reason is, that I have only copied the new osTicket file over the old files - but I have forgot to copy also the new storage-fs.phar file over the old one!