Hi everyone, i was just wondering if someone in here could tell me how does osTicket connect to a mailbox and create a ticket? is this a script running on the server or is this part of the web application itself?

The reason I ask is that I want to try make a web app that connect to a mailbox and extract emails that contain zipped up xml files and not sure how to do that part 🙂 need to look for ideas on how other web apps are doing this.

Safe to say I am not a web app developer and this is more of a personal project of mine.

Hoping there is a friendly person out there that can guide me to how OSTicket does this. 🙂

@Rippie

There is so much that goes into this that if you're not a developer you will need to spend a long while doing research and testing. I cannot point you to one file as this involves so much more. Our code is open source so you are more than welcome to review the code and do your research.

Cheers.

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