Getting the value of a custom field

avuraltsev

Hey! In the "Contact Information" form, I added a new field "Telegram ID" and assigned the variable "tlg_id" to it. How can I get the value of this variable in code?

avuraltsev

In the class "User" in the file class.user.php created a function

    function getTelegramID() {
         foreach ($this->getDynamicData() as $e)
             if ($a = $e->getAnswer('tlg_id'))
                 return $a;
     }

In the file ticket-view.inc.php added:

<tr>
<th>Telegram ID:</th>
<td><?php echo $user->getTelegramID();?></td>
</tr>

The value appeared when viewing the ticket.

The question is how to get this value, for example, in the plugin code?

avuraltsev

https://forum.osticket.com/d/92253-custom-forms-and-reading-variables-via-php
here it is suggested to use getVar()
but I don't know how to call

avuraltsev

Added a new function to the Ticket class (class.ticket.php):

function getTelegramID() {
         return (string)$this->getOwner()->getTelegramID();
     }

The plugin now has the ability to get the value of a custom field from a ticket
So far it works as it should.

avuraltsev

	function bootstrap() {
		Signal::connect('ticket.created', array($this, 'onTicket'), 'Ticket');
    }

	function onTicket($ticket)
	{
		global $ost;
		
		file_put_contents(__DIR__ . '/ticket.txt', print_r($ticket->getVar('tlg_id'), true));
}

Field value is not displayed