Hi,

We have a contact form on our web page, where users can connect with us.
This form uses a fixed email address as the sender, and we are unable to change this.

We have a "Reply-To:" field where we can put the client's email address.
In this configuration we receive the contacts in our mailbox in this form:

Sender: [Sender Name] web@ourdomain.com
Replay-To: sender@mail.address

To handle it in osTicket, I create a filter. Every mail from web@ourdomain.com has an action "Use Reply-To Email:"
With this filter, the created tickets can be used to connect with the user.
The problem is, that the osTicket creates every User with the same name. For email, it uses the Reply-To address, but for the name, it uses the of the user registered with web@ourdomain.com.

Is there any way to fix this issue?