Hello!
1) There're options in Filter Rules section Issue Details and Issue Summary. How to use them? Is there a list of some elements I can use, like Ticket open time or something? For example, I need to escalate overdue ticket - change its priority once (after 2h for example) and again after 4h?
If I use only SLA, after the ticket is overdue it will once send a message to manager and that's all but I need it pushing the ticket up to the final resolution, escalating it's priority.
2) For example, I need to send an email to gather the feedback after the ticket is closed, how to do that using Filter?

    AlexMers

    Ticket Filters only run on ticket creation. You will need to modify the codebase to accomplish what you are looking for.

    Cheers.

      OR create a plugin that does what you want the product to do.

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