I have activated the Knowledgebase but I have not figured out how to obstruct it to users.
Found ... when I believe a FAQ I then have to set the "Manage access". I would like to know if there is a way to sort the categories. Thank you
Have you enabled it at: Admin panel -> Settings -> Knowledgebase
Have you made a public category and put a public FAQ in it? Agent panel -> Knowledgebase
Is there a way to decide the order of the categories?
@Ricsca
Not at this time; it's strictly ascending alphabetical using the asort() PHP method.
asort()
Cheers.
