I have strange issue.
One of my empoyee (user of osTicket instalation) have assigned ticket to his team.
He see this ticket in "Open" queue.
When anybody close this ticket, then the same user do not see this ticket in "Closed" queue.

Why for this user this particular ticket is not visible on the list in "Closed" queue ?

  • KevinTheJedi replied to this.

  • mLipok

    When a ticket is closed it drops the assignment. You can enable the setting Auto-refer on Close (Admin Panel > Settings > Tickets) so that when a ticket is closed it auto-refers to the assigned agent. This way they can still see the ticket in the queue and view the ticket.

    Cheers.

      mLipok

      When a ticket is closed it drops the assignment. You can enable the setting Auto-refer on Close (Admin Panel > Settings > Tickets) so that when a ticket is closed it auto-refers to the assigned agent. This way they can still see the ticket in the queue and view the ticket.

      Cheers.

        2 months later

        Thanks
        as so far we was sticking with 1.15.4
        now after update we have 1.16.2 and "Auto-refer on Close" option is enabled by default.
        But I'm not sure if it was available in 1.15.4

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