LDAP configuration error: Page 2

LDAP configuration error

KevinTheJedi

Then you will need to check your AD logs for a connection attempt and if one the reason why it’s failing. You should also check to ensure you don’t have a firewall or something blocking the connection and port on the webserver.

Cheers.

kewl

KevinTheJedi

I have checked AD logs previously but can't find any attempt. Also, no firewall running on the webserver. When I saved the ldap settings it saved fine. Is there a simple way to check if the plug-in works? It is enabled and active according to the admin panel.

KevinTheJedi

kewl

Yea by logging in as an agent or user using AD credentials if the plugin is installed, enabled, and configured. If it logs you in then it works if it doesn’t then it doesn’t work.

Do you have the php-ldap extension installed/enabled for the PHP version you are using?

Cheers.

kewl

KevinTheJedi

Yes. Let me know if I missed something. php -m also show 'ldap'

php8.0-apcu/focal,now 5.1.21+4.0.11-7+ubuntu20.04.1+deb.sury.org+10 amd64 [installed]
php8.0-bcmath/focal,now 8.0.17-1+ubuntu20.04.1+deb.sury.org+1 amd64 [installed]
php8.0-cgi/focal,now 8.0.17-1+ubuntu20.04.1+deb.sury.org+1 amd64 [installed]
php8.0-cli/focal,now 8.0.17-1+ubuntu20.04.1+deb.sury.org+1 amd64 [installed,automatic]
php8.0-common/focal,now 8.0.17-1+ubuntu20.04.1+deb.sury.org+1 amd64 [installed]
php8.0-curl/focal,now 8.0.17-1+ubuntu20.04.1+deb.sury.org+1 amd64 [installed]
php8.0-fpm/focal,now 8.0.17-1+ubuntu20.04.1+deb.sury.org+1 amd64 [installed]
php8.0-gd/focal,now 8.0.17-1+ubuntu20.04.1+deb.sury.org+1 amd64 [installed]
php8.0-imap/focal,now 8.0.17-1+ubuntu20.04.1+deb.sury.org+1 amd64 [installed]
php8.0-intl/focal,now 8.0.17-1+ubuntu20.04.1+deb.sury.org+1 amd64 [installed]
php8.0-ldap/focal,now 8.0.17-1+ubuntu20.04.1+deb.sury.org+1 amd64 [installed] <---------------
php8.0-mbstring/focal,now 8.0.17-1+ubuntu20.04.1+deb.sury.org+1 amd64 [installed]
php8.0-mysql/focal,now 8.0.17-1+ubuntu20.04.1+deb.sury.org+1 amd64 [installed]
php8.0-opcache/focal,now 8.0.17-1+ubuntu20.04.1+deb.sury.org+1 amd64 [installed,automatic]
php8.0-readline/focal,now 8.0.17-1+ubuntu20.04.1+deb.sury.org+1 amd64 [installed,automatic]
php8.0-xml/focal,now 8.0.17-1+ubuntu20.04.1+deb.sury.org+1 amd64 [installed]
php8.0/focal,now 8.0.17-1+ubuntu20.04.1+deb.sury.org+1 all [installed]

KevinTheJedi

kewl

Have you tried pinging the IP and port number from the webserver? Also try using a basic PHP ldap test script on the webserver to see if that connects fine.

Cheers.

kewl

Yes, port is open and it is pingable.

I used this php test script, test-ldap-2.php' from https://gist.github.com/leftclickben/9bcfca866b45e2d2b5fb and was able to successfully search for a user. In the script, I used

-b dc=<company name>, dc=com
-s sAMAccountName=<username>

On the auth-ldap plug-in in osticket, I only see Search Base. What should be the equivalent of the above for Search Base in the plugin?

kewl

For anyone with a similar issue. Search base doesn't need to be complicated. Removed everything except:

dc=<company name>,dc=com

works!

ntozier

If your running a [non routable] .local domain then you're search base could be like mine:

OU=Users,DC=corp,DC=domain,DC=local

ckwill90

Thank you, ntozier and kewl! I've been looking into this for 2 days now. LDAP is working just fine through PHP script. No errors in logs. Same LDAP configuration as in prior OSTicket version. But when I simplified the search base it suddenly worked. Go figure!

ntozier

Very welcome. 🙂

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