Create a ticket with old Date/time

toninho_77

Hello,
I'm new in this community and i try to migrate my old tickets (for obsolete software), to new instalation of OSTickets.
Can I create a new ticket on OSTickets, but with a old date/time? For example, I need to create the tickets of year 2021 in this new OSTickets it's possible?
Best Regards,

ntozier

This is not a feature in osTicket.

You would need to write a script to take your old tickets and import them into the database directly.

Or It might be easier to have it use the tickets api to open a ticket, and then edit the database to change the ost_ticket.created, closed, lastupdate, updated dates. Now that I think about it you would also need to update the dates on the ost_thread_entry for the tickets also.