Hello,

I'm using v.1.15.6 and so far all is working well. It was noted by one of my pilot users that the phone number field on the 'Open a New Ticket' page is an optional field. This can cause some issues in my company and we would like to make the phone number field a required field. The Ticket Details form show the phone number fields but it's listed as optional and uneditable. Is there anyway to require a phone number on the 'Open a New Ticket' form/page?

Thank you for your time and assistance!

  • Correct. You would go to Admin panel -> Manage -> Forms -> Contact Information
    Click the Config button on the phone number field.
    Click Settings
    see the options for Required.

Hello,

I found my answer, had to update the contact information form to force phone number as a required field.

Thank you!

Correct. You would go to Admin panel -> Manage -> Forms -> Contact Information
Click the Config button on the phone number field.
Click Settings
see the options for Required.

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