How is due date populated when user creates a ticket?

lilyl

Hello,

I just want to get a better understanding of how the due date is populated when the user creates a ticket through the 'client portal'?

Is there any way we can set a due date base on the 'Help Topic'?

Thanks,
Lily

ntozier

Due date are set based on the SLA.
So if you had a help Topic that you wanted a different due date calculation you would just need to create a different SLA and add it to that Help Topic.