Pre-Populate an Open Ticket Link

need4swede

Hi all,

I was looking over some topics that covered creating pre-filled ticket forms, like this one:
Smart Dynamic URL's

Is this possible on 1.16? Ideally, I would love it if I can have a link on my site, where users can click and it will pre-populate the ticketing fields. Currently reading through the API, but I'm not seeing this feature mentioned.

Example: User clicks link -> two input fields ask for their name and email -> the name and email are used to populate the ticket request, and the remaining fields (description of the issue, which help topic, the priority level, etc.) is hard-coded into an anchor link and the user never even sees these fields on the page.

Thanks!

KevinTheJedi

@need4swede

No, we utilize randomly generated hashes for field names in the UI as to better avoid spam, field guessing, etc. You can modify the code to do this but you will open yourself up to spam and security issues. You are on your own.

Cheers.

need4swede

KevinTheJedi

Thanks for the reply, Kevin!

Apart from my current solution of having a pre-written email that auto-generates and creates a ticket when received, would you recommend any other way of automating a ticket creation?

Thanks a lot for your input,

Cheers!

KevinTheJedi

need4swede

Yes, and my apologies for not recommending this in my last post. You can utilize the API to create tickets. The API accepts JSON and XML formats. For example in your case can create predefined JSON and just input the user’s email, name, etc. to create tickets for specific users.

Cheers.

need4swede

KevinTheJedi

Awesome - thanks for the suggestion Kevin!
I'm currently in the process of setting this up.

So I setup an API Key in the Admin panel and used the template from the documentation to get the following:

{
    "alert": true,
    "autorespond": true,
    "source": "<API KEY>",
    "name": "Auto-Ticket",
    "email": "itsupport@ourdomain.com",
    "phone": "<phonenum>",
    "subject": "Testing Mail IP",
    "ip": "<The IP of our osTicket server>",
    "message": "data:text/html,MESSAGE <b>HERE</b>"
}

I then created this simple HTML file with a submit button to POST

<head>
<link rel="stylesheet" href="mail.css">
</head>
<body>
    <div class="container">  
      <form id="contact" action="generateticket.json" method="post">
          <button name="submit" type="submit" id="contact-submit" data-submit="...Sending">Submit</button>
      </form> 
    </div>
</body>

But when I run it, I get an HTTP 405 Error. I read up on the documentation and Microsoft says this is either because my handlers aren't setup right or because of WebDav. The latter isn't installed and I don't use it, and my handlers seem to be setup properly and works fine with osTicket every time. This is my first time setting this sort of thing up - am I missing something here?

Thanks a lot for your help - you're an amazing person!

KevinTheJedi

need4swede

So "source" should not be your key, it should be just "API" (string). You pass the key as a custom header under the name X-API-Key as shown here. If you’re not using cURL (which I don’t think you are) then you will need to read the documentation for whatever you’re using to make the API call for how to add custom headers.

Cheers.