Cambiar fecha de vencimiento

lcastro

Al momento de crear un ticket cuyo SLA es de 10 dias la fecha de vencimiento es de solo 2 dias, como puedo cambiar esto para que sean los mismos dias que el plan SLA?

lcastro

ntozier

1.9.x is end of life and no longer supported. Please upgrade to current and re-test.

SLA listed there is the name of the SLA that is applied to the ticket (in your case 10 dias).
You would need to edit that SLA and see what the timer is set in the SLA.
Admin panel -> Manage -> SLA
Click on 10 Dias
See Grace period (in hours).
The due date will will also be impacted by any schedule that you have set here also.