Hi,

We were having a DB error and I followed instructions to drop the ost_ticket__cdata table data.

I have done so, however don't understand how to fully regenerate this.

Could someone please help and advise, and if a cron job is needed, help advise how to exicute this.

Thank you

    dlfitzer

    You can do many things. The easiest is to run cron manually via command line. Otherwise you can add a dummy field to the ticket details form, save changes, delete the dummy field, and save changes again.

    Cheers.

        8 months later

        I have the same issue, however adding a dummy field to the ticket details form did/does nothing.
        still has the Missing CDATA table. Get technical support. error even after logging out/in.
        How can i run the cron job? as it states:
        Run cron manually to recreate it.
        windows
        C:\path\to\php\php.exe -f C:\path\to\osTicket\api\cron.php
        *nix
        \path\to\php\version\php -f \path\to\osTicket\api\cron.php

        my path seems odd as its:
        osticket-v1.16.2\upload\api\cron.php

        and running it in cmd i get:
        <html></html>

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