Hey i was wondering if theres a possibility to make the Agent when he creates a ticket instantly the owner of that Ticket, so he doesnt have to manually type it in the whole time (its not a big thing but still) i was just wondering. I saw theres a filter etc. yet it doesnt change the owner of a ticket ... so yeah is there another alternative way? Or maybe does anybody have tips how to approach that if it has to be done manually?
