LDAP Plugin Error.

jamey007

Have just upgraded from 1.15 to 1.16.1, Upgrade went fine able to use it normally however if any of my staff try to log into it, we are getting the following error.

[Thu Feb 24 13:11:50.569582 2022] [php:error] [pid 3538] [client 10.50.0.1:32031] PHP Fatal error: Uncaught TypeError: ldap_free_result(): Argument #1 ($ldap) must be of type resource, bool given in phar:///var/www/osticket/include/plu$

We are using the LDAP plugin and I have used the newer version that i downloaded with 1.16.1

Debian 10
Apache2
PHP 8.0
osTicket 1.16.1

I have the PHP8.0-ldap extension installed & enabled

jamey007

After re building again, I turned off use TLS on the domain and bingo was able to log in.

if i now try to re enable it, i get a http 500 error.

KevinTheJedi

@jamey007

Then you'll need to check all logs on the server to see if there are any related errors.

Cheers.